Privacy Policy
Bluehill Steel International Pvt. Ltd.
(Bluehill Group)
Bluehill Steel International Pvt. Ltd., part of Bluehill Group , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and services related to order management and delivery operations. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone Number
- Email address
- Employee/Driver identification details
- Login credentials
b) Location Information (Driver App)
We may collect real-time or background location data from drivers to: Track delivery progress
- Assign and optimize delivery routes
- Confirm successful delivery
- Improve operational efficiency and customer service
- Location access is requested only when necessary for delivery-related services. Drivers can control location permissions through their device settings.
c) Order & Delivery Information
- Order details
- Delivery status
- Timestamps
- Customer delivery location
- Proof of delivery details (if applicable)
2. How We Use Your Information
We use collected information to:
- Process and manage orders
- Enable delivery tracking and logistics
- Ensure accurate and timely deliveries
- Improve app performance and user experience
- Communicate important updates and service notifications
- Maintain internal records and compliance
- Enhance security and prevent misuse
3. Location Data Usage
Location data collected from drivers is used strictly for:
- Live tracking during active deliveries
- Route optimization
- Delivery verification
- Operational monitoring
- We do not sell, rent, or share location data for advertising or marketing purposes.
4. Sharing of Information
We do not sell your personal data. Information may be shared only:
- With internal teams for operational purposes
- With trusted service providers (e.g., server hosting, analytics) under strict confidentiality agreements
- When required by law or legal authorities
- To protect our legal rights and prevent fraud
5. Data Storage & Security
We use industry-standard security measures to protect your data, including:
- Secure servers
- Encrypted data transmission
- Restricted access to sensitive information
- Regular security reviews
- Despite best practices, no system is completely secure. We strive to continuously improve our safeguards.
6. Data Retention
We retain personal and location information only as long as necessary to:
- Fulfill business and operational purposes
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Once data is no longer required, it is securely deleted or anonymized.
7. User Rights
You may have the right to:
- Access your personal data
- Request corrections
- Request deletion (subject to legal and business requirements)
- Withdraw app permissions (such as location access)
- You can manage permissions directly from your device settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Effective Date.” Continued use of our services indicates acceptance of the updated policy.
8. Contact Us
For questions or concerns about this Privacy Policy or your data: